Effective Date: October 2023
Welcome to TicketsKöln.com (the “Site”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our Site and use our services.
By accessing or using our Site, you agree to the practices described in this Privacy Policy. We reserve the right to update this policy periodically; any changes will be posted here with an updated date. Continued use of the Site after modifications constitutes your acceptance of the revised policy.
When you create an account, purchase tickets, or contact us, you may provide personal details such as your name, email address, and payment information. Please note, we do not directly store your credit card details; these are handled securely by our trusted payment processors.
If you contact us via email or through the Site, we may collect your communication content and contact details.
We automatically collect certain information about your device and browsing behavior, including your IP address, access times, and pages viewed. Cookies and similar technologies are used to enhance your experience and analyze Site traffic.
We use your data to process ticket purchases, manage your account, and deliver customer support. In some cases, Ticket Sellers or third-party providers may access certain details necessary for order fulfillment.
We may contact you regarding your transactions, account, or for customer service purposes. With your consent, we may also send promotional emails or SMS about our services, events, or special offers. You can opt out at any time via the unsubscribe link or by replying “STOP” to messages.
Your information may be used to display targeted advertisements or send marketing communications, either directly from us or through our advertising partners. Cookies enable us and our partners to serve relevant ads based on your browsing behavior.
We may disclose your data if required by law, legal process, or to protect the rights and safety of our users and the Site. This includes cooperating with law enforcement or investigation authorities.
Your personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your account is deleted or upon request, your data will be securely removed unless legal obligations dictate otherwise.
We use various types of cookies:
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect your experience on the Site.
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission or storage system is completely secure; thus, we cannot guarantee absolute security.
Our Site is intended for users aged 18 and older. We do not knowingly collect personal information from minors under 13. If you believe a minor has shared data with us, please contact us to have the information removed.
You may have rights to access, correct, delete, or restrict the use of your personal data under applicable laws. To exercise these rights, please contact us through the provided channels. We will respond within the timeframes mandated by law.
If you wish to opt out of marketing communications, use the unsubscribe link in our emails or reply “STOP” to SMS messages.
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at: [email protected].
Please note, we do not disclose addresses or phone numbers publicly in this policy.